Call Center Employee

24/7 In Touch adv. Smith



This is a class action on behalf of hourly call center representatives who were not paid their overtime wages and for failure to pay all wages when due.

Call Center Employee

This is a class action on behalf of the employees of Ascenda USA Inc., also known as 24-7 InTouch.  This is a class action on behalf of hourly paid employees for violations of Nevada’s daily overtime law for shift jamming.  In Nevada under NRS 608.018, employees who earn less than 1 and ½ times the minimum wage, who work more than eight (8) hours in a day must be paid their overtime premium rate for all hours worked over eight (8) in a 24-hour period.  Thus, an employee who works a shift with less than 16-hours in between the end of one shift and the beginning of the next shift (“jammed shift”) must be paid overtime premium pay for any hours over eight.  Plaintiff seeks payment for the wages owed, waiting time penalties, and injunctive relief.

The Parties engaged in extensive discussions regarding their respective positions, and with the assistance of a mediator, the Parties reached a settlement through arms-length negotiations. The Honorable Veronica Barisich approved the settlement on October 14, 2021; a copy of the Order granting final approval can be accessed below. Settlement checks were mailed to the class around the end of November 2021.

If you work in Nevada and earn $12.38 or less and were required to work a shift with less than 16 hours between the end of one shift and the beginning of the next, please contact Thierman Buck, LLP immediately to discuss your rights.

Attached: Order Granting Final Approval 


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